First Things First: the planned and the unplanned

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• Not Urgent + Unplanned: waste; eliminate

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• 80% of output from 20% of causes; identify the 20% (Pareto 1896)

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• Activity is not necessarily accomplishment; busy can be all Quadrant III

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• Urgent + Planned: crises, overdue work; unavoidable, but shouldn't be the whole week

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• Urgent + Unplanned: someone else's emergency; decline, delegate, or defer

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