Difficult Conversations: holding the room when stakes are high

Question 1 / 10Press 1–4

What's a contrasting statement, and when do you use it?

1Stating the opposite of what you mean
2A repair move when someone has heard you wrong: contrast what you don't mean with what you do mean — "I don't think X; I do think Y"
3Comparing two unrelated topics
4A way to avoid commitment

Habit loop